maxEMI
Card EMI Optimization
With maxEMI, you can optimize your EMI lifecycle by making it more intelligent and efficient. Your business can generate higher value with a superior customer experience.
maxEMI is a SaaS solution for banks to scale their card EMI business
1. Behaviour Analytics
2. Real Time Customer Intelligence
3. Efficient and Intelligent Operations
Current Landscape
Outbound calling agents call customers to convert credit card transaction to EMI
Prioritization
High Value
First
20-50
Days for closure
(billing cycle)
12-15K
Qualified daily
transaction
60%
Leads touched
(~9K daily cash)
7%
Conversation rate
(from calls made)
180
Tel-calling sales
4%
Customer
complaints
bill already paid,
do not call list etc.
Outcome
Value creation across revenue, cost and customer satisfaction
Higher revenue potential with better conversion rate
3%
improvement in the conversion rate
Cost optimization through efficient utilisation
20%
efficiency gain in the first year
Customer satisfaction with superior experience